SCM Specialist

Key Responsibilities

Customer Service & Customer Relationship Management

• Act as the primary point of contact for assigned customers.
• Manage customer orders from receipt through fulfillment.
• Confirm and communicate delivery schedules and order status.
• Monitor customer forecasts and demand changes.
• Coordinate the resolution of delivery issues and customer complaints with internal stakeholders.
• Proactively communicate supply risks, delays, and recovery plans to customers.
• Maintain strong customer relationships and support customer satisfaction objectives.

Production Planning & Supply Chain Coordination

• Create, maintain, and optimize mid-, and long-term production plans.
• Balance customer demand with available production capacity.
• Monitor inventory levels and material availability to support production requirements.
• Collaborate closely with Procurement to ensure timely availability of raw materials and components.
• Define production priorities based on customer requirements and business objectives.
• Identify supply chain risks and implement mitigation actions.
• Participate actively in Sales & Operations Planning (S&OP) and demand review processes.
• Support continuous improvement initiatives within planning and supply chain processes.

Analysis & Reporting

• Track and analyze key supply chain and customer service KPIs.
• Prepare regular reports and performance summaries for management.
• Monitor backlog, delivery performance, inventory levels, and forecast accuracy.
• Ensure accuracy of planning and customer master data within ERP systems.
• Support root cause analysis and corrective actions for supply chain disruptions.

Qualifications & Experience

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field
• 2-5 years of experience in Supply Chain, Customer Service, Production Planning, Logistics, or a related function
• Experience in a manufacturing environment
• Experience working with ERP systems (SAP preferred)
• Strong knowledge of supply chain and production planning processes
• Advanced Microsoft Excel skills
• ERP/MRP system proficiency, preferrably SAP
• Understanding of inventory management and demand planning concepts
• Fluent English communication skills, both written and verbal
• Planning and organizational skills
• Analytical thinking and problem-solving
• Customer focus
• Process improvement mindset
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a dynamic environment
• Proactive and solution-oriented attitude
• Team player with cross-functional collaboration skills

Location

• Veszprém county