OT Operations Coordinator

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Essential Duties & Responsibilities

You coordinate process and document requests (incidents, changes) received from key users of different locations as well as maintenance activities.
You narrow down root causes, derive necessary tasks and organize with locations and our technical experts.
You will be involved in support tasks (2nd/3rd level) and troubleshooting.
You support roll-out projects both from organizational and technical point of view.
You provide training for users on our IT applications in production, plant maintenance and quality.
You establish a good relationship to the key users of the different locations and gather a good understanding of their requirements and collect ideas for continuous improvement.

Education & Experience Requirements

Degree (B.Sc.) in computer science, engineering or natural sciences; alternatively, you have a comparable qualification through a completed apprenticeship with several years (3-5 years) of work experience and have a strong understanding of IT
Experience with ITSM tools (e.g. ServiceNow) and tools for agile working methods (e.g. Jira & Confluence)
Practical experience in the operation (and implementation) of production-related software systems/ applications in a production-related environment (MES, PDA, CAQ, etc.)
First experience in the administration of both Linux (e.g. Debian) and Windows system, as well as the development of scripts and applications for automated administration
Good understanding on virtualization, container- and cloud-based deployments as well as the management of services based on Docker & Co.
If you gained first experience with GMP related tasks, is a plus
Good communication skills, especially in English, a team oriented working style distinguish you
Enjoy to work in a diverse and locally distributed team

Advantage

Location