IT Engineer

Essential Duties & Responsibilities

• Administrates and maintains IT systems according the central IT methods.
• SLA-compliant recovery of the agreed service level with minimum disruption of business operations.
• Analyzes disruptions, creates disruption reports, classifies disruptions, provides immediate elimination support, coordinates measures for reinstating normal business operations.
• Derives sustainable measures from incidents which occur through transfer to problem management.
• Works together with the respective  IT Team leader to perform monitoring, tracking, conclusion and communication tasks related to troubleshooting.
• Supports the local IT team leader in ensuring the current, technical and economic status of IT products.
• Contributes in planning and designing to develop the local IT infrastructure with adherence for central IT product portfolio.
• Documents and implements measures from problem, release, service level, availability, capacity and continuity management.
• Involve him/herself in roll-out or other projects as a (sub-) project manager or project employee.
• Knows the demands resulting from the customer requirements and fulfills these self-sufficiently.
• Creates solutions in the interest of the customers in coordination with  IT Team Leader and the central IT specifications.
• Provides stable services for customers in compliance with the agreed service level.
• Acts as reliable IT partner for the internal customers.
• Actively supports roll-outs as IT professional.
• Communicates department requirements, demands to IT.
• Communicates IT topics in the departments and pays attention to implementation of valid IT guidelines and standards.
• Suggests further education measures for users.

Education & Experience Requirements

• IT Engineer (BSc., Msc.)
• At least 5 years of experience in service operation regarding planning, developing and conducting IT services
• Good experience in handling external service providers: consulting customers in terms of business processes and solutions
• Good general knowledge of IT systems: Windows environment, M365 enterprise, Vmware virtualization, NetApp storage, Veeam backup, Cisco  networking, Service Now based IT service management
• Good general knowledge of IT service management methods, e.g. the IT Infrastructure Library (ITIL)
• Good knowledge of the IT project management manual and the IT project management methods
• Good knowledge of the IT processes: incident management, problem management, change management and service level management
• General knowledge on information- and data protection,  IT-security
• Basic knowledge of the cost drivers in IT service provision and IT operation
• Good communication skills: able to present work results in a structured, understandable manner, able to make contributions to group talks and structure topics together with the group
• Good networking skills
• Fluent English
• Good analytical thinking
• Troubleshooter and problem solver
• Pragmatical thinker
• Team player

Location        

• Vas county