IT Engineer

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Essential Duties & Responsibilities

  • Administrates and maintains IT systems according the central IT methods.
  • SLA-compliant recovery of the agreed service level with minimum disruption of business operations.
  • Analyzes disruptions, creates disruption reports, classifies disruptions, provides immediate elimination support, coordinates measures for reinstating normal business operations.
  • Derives sustainable measures from incidents which occur through transfer to problem management.
  • Works together with the respective  IT Team leader to perform monitoring, tracking, conclusion and communication tasks related to troubleshooting.
  • Supports the local IT team leader in ensuring the current, technical and economic status of IT products.
  • Contributes in planning and designing to develop the local IT infrastructure with adherence for central IT product portfolio.
  • Documents and implements measures from problem, release, service level, availability, capacity and continuity management.
  • Involve him/herself in roll-out or other projects as a (sub-) project manager or project employee.
  • Knows the demands resulting from the customer requirements and fulfills these self-sufficiently.
  • Creates solutions in the interest of the customers in coordination with  IT Team Leader and the central IT specifications.
  • Provides stable services for customers in compliance with the agreed service level.
  • Acts as reliable IT partner for the internal customers.
  • Actively supports roll-outs as IT professional.
  • Communicates department requirements, demands to IT.
  • Communicates IT topics in the departments and pays attention to implementation of valid IT guidelines and standards.
  • Suggests further education measures for users.


Education & Experience Requirements

  • IT Engineer (BSc., Msc.)
  • At least 5 years of experience in service operation regarding planning, developing and conducting IT services
  • Good experience in handling external service providers: consulting customers in terms of business processes and solutions
  • Good general knowledge of IT systems: Windows environment, M365 enterprise, Vmware virtualization, NetApp storage, Veeam backup, Cisco  networking, Service Now based IT service management
  • Good general knowledge of IT service management methods, e.g. the IT Infrastructure Library (ITIL)
  • Good knowledge of the IT project management manual and the IT project management methods
  • Good knowledge of the IT processes: incident management, problem management, change management and service level management
  • General knowledge on information- and data protection,  IT-security
  • Basic knowledge of the cost drivers in IT service provision and IT operation
  • Good communication skills: able to present work results in a structured, understandable manner, able to make contributions to group talks and structure topics together with the group
  • Good networking skills
  • Fluent English
  • Good analytical thinking
  • Troubleshooter and problem solver
  • Pragmatical thinker
  • Team player



  • Vas county


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