Customer Quality Engineer

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Essential Duties & Responsibilities

  1. Customer audits & technical visits:
  • Preparation, coordination, wrap-up and leading of customer audits / technical visits.
  • Follow up of customer audit findings, preparing CAPA plans.
  • Follow up of CAPA’s internally, ensure proper communication with relevant departments.
  1. Handling of customer complaints:
  • Active communication with customers for clarifications regarding information received for customer claims.
  • Review of batch records, evaluation of data.
  • Active participation in Root Cause Analysis and coordinating of involvement of relevant departments.
  • Coordination and documentation of clarifications with other intern departments, prepare comprehensive official complaint answers mostly in English to customers.
  • Participation on follow up calls with customers if required.
  1. Reporting:
  • CRM (Customer Relationship Management) data management, and monthly update.
  • Providing CRM related statistics as per request and for annual review.
  1. Follow up:
  • Perform effectiveness reviews regarding CAPA’s originating from customer claims or audits.


Education & Experience Requirements

  • Requires Engineering or Technical Degree (preferred MSc)
  • Quality experience in a manufacturing environment, preferred min. 3 years
  • Knowledge of root cause analysis methologies: 5Why, Ishikawa
  • Others: OCAP, SPC, MS office
  • Fluent English
  • Cooperative, supportive, coordinative, development focused
  • Six Sigma



  • German language
  • GMP, SAP knowledge



  • Vas county


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