Customer Quality Engineer

Essential Duties & Responsibilities

1. Customer audits & technical visits:

• Preparation, coordination, wrap-up and leading of customer audits / technical visits.
• Follow up of customer audit findings, preparing CAPA plans.
• Follow up of CAPA’s internally, ensure proper communication with relevant departments.

2. Handling of customer complaints:

• Active communication with customers for clarifications regarding information received for customer claims.
• Review of batch records, evaluation of data.
• Active participation in Root Cause Analysis and coordinating of involvement of relevant departments.
• Coordination and documentation of clarifications with other intern departments, prepare comprehensive official complaint answers mostly in English to customers.
• Participation on follow up calls with customers if required.

3. Reporting:

• CRM (Customer Relationship Management) data management, and monthly update.
• Providing CRM related statistics as per request and for annual review.

4. Follow up:

• Perform effectiveness reviews regarding CAPA’s originating from customer claims or audits.

Education & Experience Requirements

• Requires Engineering or Technical Degree (preferred MSc)
• Quality experience in a manufacturing environment, preferred min. 3 years
• Knowledge of root cause analysis methologies: 5Why, Ishikawa
• Others: OCAP, SPC, MS office
• Fluent English
• Cooperative, supportive, coordinative, development focused
• Six Sigma

Advantages

• German language
• GMP, SAP knowledge

Location        

• Vas county